What is an OSP registration?

It is a registration from the DoT for companies providing IT-enabled services like BPOs and Call Centers using telecom resources.

Is it still mandatory after the 2021 changes?

For pure IT companies and back-office operations not using specific voice-based telecom resources, it has been largely removed. However, for Call Centers using PRI/SIP trunks, a formal intimation is still required.

Can I use OSP for 'Work from Home'?

Yes, the new guidelines specifically allow for work-from-home and work-from-anywhere for OSP employees without any extra bank guarantees.

Is there a government fee for OSP registration?

No, the Department of Telecommunications (DoT) has abolished the registration and processing fees for OSPs.

It is an illegal practice where international calls are routed as domestic calls to avoid paying international termination charges. OSPs must ensure their network prevents this.

How long does the registration take?

The online intimation is usually processed within 7 to 10 working days on the Saral Sanchar portal.

Can an LLP get an OSP registration?

No, according to the current DoT guidelines, the applicant must be a company registered under the Companies Act.

Do I need to renew the OSP registration?

The new guidelines have removed the requirement for periodic renewals. The registration is now generally valid as long as the company is active and compliant.

Service

OSP Registration Online India | DOT BPO License

Apply for OSP registration from DoT. Mandatory for BPOs, Call Centers, and E-commerce support using telecom resources. New relaxed guidelines 2021 included.

Enabling India's ITES Powerhouse

Apply for OSP registration from DoT. Mandatory for BPOs, Call Centers, and E-commerce support using telecom resources. New relaxed guidelines 2021 included.

Compliance for Call Centers and BPOs. Get your OSP registration from the Department of Telecommunications (DoT) to legally operate IT-enabled services using telecom resources.

The essential registration for the BPO and ITES industry. Ensure your international or domestic call center is legally recognized by the Department of Telecommunications.

Other Service Provider (OSP) registration is required for companies providing IT-enabled services (ITES) such as BPOs, Call Centers, E-commerce support, Tele-banking, Tele-education, and Tele-medicine using telecom resources. This registration is governed by the Department of Telecommunications (DoT) under the Indian Telegraph Act.

In a major move to boost the 'Digital India' mission, the Government radically simplified the OSP guidelines in late 2020 and 2021. The requirement for periodic registration, bank guarantees for work-from-home, and even the distinction between domestic and international OSPs has been largely removed or simplified to promote ease of doing business.

QuickTaxperts helps you understand the latest OSP landscape. While many 'pure IT' companies no longer need a formal certificate, those using specific telecom resources or providing certain voice-based services still benefit from a formal 'Intimation' or registration on the Saral Sanchar portal to ensure smooth liaison with telecom service providers (TSPs).

Category: Telecom & Tech
No bank guarantees required for Work from Home (WFH).
No distinction between International and Domestic OSPs in many cases.
Interconnectivity between OSP centers of the same company is allowed.
Mandatory for companies using SIP Trunks or PRI lines for customer calling.
Mandatory for BPOs, KPOs, and Call Centers
Registration for both International and Domestic operations
Updated 2021 guidelines: No registration fee and simplified norms
Allows for 'Work from Home' and remote connectivity legally

The 2021 OSP Revolution

What changed and why it matters to you.

No Registration Fee: The DoT has abolished the processing and registration fees for OSP entities.
No Bank Guarantees: Previous requirements for heavy bank guarantees for WFH or remote agents have been completely removed.
Data Centers: OSPs can now use Data Centers located anywhere in the world (subject to specific sector regulations).
Logical Separation: Mandatory logical partitioning of networks to prevent bypass of international toll remains a key focus.

Eligibility and applicability

We check applicability before filing so the selected registration, licence, or compliance route matches your facts.

Must be an Indian Company registered under the Companies Act.
Individuals and Partnership firms are NOT eligible for OSP registration.
FDI up to 100% is allowed under the automatic route.
Must be providing IT-enabled services using telecom connectivity.

Documents required

Document requirements vary by entity type, state, premises, and authority. These are the usual groups we verify before submission.

Mandatory Documents: Certificate of Incorporation and MOA & AOA.; PAN Card and Board Resolution of the Company.; Network Diagram (signed by the authorized signatory).; List of Directors and their KYC (PAN, Aadhaar).; Details of the Telecom Service Provider (TSP) and resources (PRI/SIP).; Shareholding Pattern of the entity.

Our OSP Registration Workflow

Getting your BPO compliant in four steps.

Step 1: Activity Review: Checking if your specific business process falls under the current 'Simplified OSP' or 'Regular OSP' norms.
Step 2: Network Diagramming: Drafting the mandatory network diagram showing the logical flow of calls and data.
Step 3: Saral Sanchar Filing: Registering the company on the DoT portal and filing the OSP intimation/registration.
Step 4: Activation: Once verified, the OSP registration ID is issued, which you can provide to your TSP for activating PRI/SIP lines.

Regulatory Norms for OSPs

Key rules to follow.

Toll Bypass Prevention: Must ensure that international calls do not bypass the PSTN network (Toll Bypass).
Data Storage: Maintaining call logs and CDRs (Call Detail Records) for a minimum of 1 year.
Annual Intimation: Requirement to update the DoT about any changes in the network or company structure.
Inspection Access: Allowing DoT officials to inspect the OSP premises and network logs if required.

Deliverables

After completion, we share organized acknowledgements, references, and next-step guidance for banking, renewals, or future filings.

OSP Registration / Intimation Certificate
DoT Portal Access Credentials
Verified Network Diagram
Guide to WFH (Work from Home) compliance

Expert review

OSP Registration Online India | DOT BPO License content is reviewed by QuickTaxperts Telecom Advisory, Telecom Regulatory Specialists.

Checklist-led review
Document pre-verification
Authority-specific next steps

Frequently asked questions

These quick answers cover common planning questions before you request a checklist or quote.

What is an OSP registration?: It is a registration from the DoT for companies providing IT-enabled services like BPOs and Call Centers using telecom resources.
Is it still mandatory after the 2021 changes?: For pure IT companies and back-office operations not using specific voice-based telecom resources, it has been largely removed. However, for Call Centers using PRI/SIP trunks, a formal intimation is still required.
Can I use OSP for 'Work from Home'?: Yes, the new guidelines specifically allow for work-from-home and work-from-anywhere for OSP employees without any extra bank guarantees.
Is there a government fee for OSP registration?: No, the Department of Telecommunications (DoT) has abolished the registration and processing fees for OSPs.
What is Toll Bypass?: It is an illegal practice where international calls are routed as domestic calls to avoid paying international termination charges. OSPs must ensure their network prevents this.
How long does the registration take?: The online intimation is usually processed within 7 to 10 working days on the Saral Sanchar portal.
Can an LLP get an OSP registration?: No, according to the current DoT guidelines, the applicant must be a company registered under the Companies Act.
Do I need to renew the OSP registration?: The new guidelines have removed the requirement for periodic renewals. The registration is now generally valid as long as the company is active and compliant.